Whether you are choosing a test, booking a phlebotomy appointment, asking about a result, or setting up screening for your workforce, you will speak to someone who knows the answer.
General enquiries and choosing a test
Email: hello@livewellsyndicate.com
Phone: 01482 765 131
Monday to Friday, 8am to 5pm. We reply within one working day.
For general enquiries, booking and practical questions. Please do not send results, symptoms or clinical questions by WhatsApp. Use results@livewellsyndicate.com so your query reaches a clinician and goes on your record.
Questions about your result
Your report comes with a clinician review and a plain English explanation. If anything is unclear, ask. We would rather you asked.
Corporate and workplace screening
corporate@livewellsyndicate.com
For HR, occupational health and wellbeing leads. Tell us your headcount and your sites and we will come back with options and costs.
Complaints
complaints@livewellsyndicate.com
You can also read our complaints procedure.
Press and media
Data protection and access to your records
dataprotection@livewellsyndicate.com
Registered with the Information Commissioner's Office, registration number ZB061995.
Where we can test you
Appointments at our Hull clinic, or at home or at your workplace anywhere in the UK through our laboratory partner's network of mobile health practitioners.
Visiting the clinic
Unit L3, Base Business Space
Chamberlain Road
Hull, HU8 8HL
United Kingdom
Getting here and parking
We are in the main building, straight ahead as you come through the site gates. Parking is free, with a large number of spaces around the building. There is no marked accessible bay, so if you need to park close to the entrance, tell us when you book and we will keep a space free for you.
When you arrive
Come to the main entrance and use the intercom to let us know you are here. Take a seat in the waiting area and we will come out to you. If nobody answers the intercom, call 01482 765 131.
What to bring
Photo ID, which we need to see before we can take a sample. You will also be asked to complete a short medical history and sign a consent form when you arrive, so allow a few minutes for that.
Before your test
Some tests need you to fast, or to be taken at a particular time of day. The instructions for your test are on its product page and in your booking confirmation. Please check them before you travel.
Accessibility
The clinic is on the ground floor with step-free access. Accessible toilets are directly opposite the clinic room. If you have an access requirement we have not covered here, tell us when you book and we will sort it out.
Urgent medical concerns
This inbox is not monitored for urgent medical advice. Contact your GP, or NHS 111. In an emergency, call 999. If a result we return needs urgent attention, we will contact you directly.
The Livewell Syndicate Ltd is registered in England and Wales, company number 12929061. Registered office: Unit L3, Base Business Space, Chamberlain Road, Hull, HU8 8HL. VAT registration number GB 505 174 710. Registered with the Information Commissioner's Office, registration number ZB061995.