Terms & Conditions

Please read these Terms and Conditions carefully.
 
By placing an order with us, you agree to these Terms and Conditions. If you have any questions, feel free to call us at 01482 765131.
 
Who We Are
We are The Livewell Syndicate LTD, registered in England and Wales (company number 12929061). 
Our office is at Unit L3, Base Business Space, Chamberlain Road, Hull, HU8 8HL, UK. You can email us at Hello@livewellsyndicate.com or call us at 01482 765131.
Your Agreement
These terms apply to any purchase you make from our website. To place an order, you must be at least 18 years old. By clicking ‘I Accept’ when placing an order, you agree to these terms.
 
What We Offer
  • Services and Goods: Details of our services and any related goods are provided on our website and other promotional materials. Please note that images and descriptions are for illustration purposes and may slightly vary.
  • Custom Orders: If you request custom services or goods, please ensure all information you provide is accurate.
  • Availability: All services and goods are subject to availability.
  • Changes: We may need to change our services to comply with laws or safety requirements. We will notify you of such changes.
 
Your Responsibilities
  • Cooperation: Please work with us to ensure we can provide our services effectively. This includes giving us necessary information.
  • Default: If you fail to meet your responsibilities, we may suspend or cancel the service.
 
Personal Information
  • Account Security: Keep your username and password secure. You are responsible for all activities under your account.
  • Privacy: We handle your personal information in accordance with our Privacy Policy.
 
Placing an Order
  • Process: Follow the steps on our website to place an order. You can review and correct any errors before submitting.
  • Order Confirmation: We will confirm your order via SMS and/or email as appropriate. Please check the confirmation and notify us of any errors immediately.
  • Quotations: Any price quotes are valid for 28 days unless we withdraw them earlier.
  • Variations: Any changes to your order need to be agreed upon and made in the authorised time frame as per the service(s) requested.
 
Prices and Payment
  • Fees: Prices for services and goods are listed on our website. Fees exclude VAT.
  • Payment: You must pay using a credit or debit card, Apple Pay/Google Pay or Klarna payment services at the time of order.
 
Delivery
  • Timing: We aim to deliver services and goods within a reasonable time. If we fail to deliver on time, you may request a fee reduction or cancel the order for a full refund.
  • Responsibility: Goods become your responsibility upon delivery. Please check the goods before accepting them.
  • Overseas Delivery: Overseas delivery of services and goods may incur additional fees which will be explained before confirmation of your purchase.
 
Cancellations and Returns
  • Withdrawal: You can withdraw your order before we confirm it without any liability.
  • Right to Cancel: You can cancel your order within 14 days of receiving the goods or entering into the service contract.
  • Refunds: If you cancel, we will refund all payments within 14 days. You may need to return the goods at your cost unless they are faulty.
 
Problems and Complaints
  • Guarantee: We ensure goods meet satisfactory quality and fit the purpose described. Services will be provided with reasonable skill and care.
  • Complaints: If you have any issues, contact us. We aim to resolve complaints within 5 business days.
 
Legal Stuff
  • Liability: We do not exclude liability for death or personal injury caused by our negligence. We are not responsible for indirect losses or losses that were not foreseeable.
  • Governing Law: These terms are governed by the laws of England and Wales.
 
Contact Information
 
Corporate Services Model Cancellation Form
If you wish to cancel your contract, please fill out and send this form to us:
 
To: The Livewell Syndicate LTD
Unit L3, Base Business Space, Chamberlain Road, 
Hull, East Yorkshire
HU8 8HL
Email: Hello@livewellsyndicate.com
 
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods/services:
Ordered on/received on: [Date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper)
Date: