Delivery Information

Please read this Delivery Policy carefully. By placing an order with us, you agree to the terms set out below.
 
Who We Are
We are The Livewell Syndicate LTD (company number 12929061). Our office is located at Unit L3, Base Business Space, Chamberlain Road, Hull, HU8 8HL, UK. You can contact us via email at Hello@livewellsyndicate.com or by calling +44 (0) 1482 765 131.
 
Our Delivery Commitment
We deliver a range of products including wearable fitness trackers, health supplements, clothing, and other items. All products are dispatched in accordance with the guidelines set out in this policy.
 
Processing and Dispatch
Orders are processed within 1–2 business days of confirmation. Orders placed after 3:00pm or on weekends and public holidays will be processed on the next working day.
 
Delivery Timings
We aim to deliver your order within:
  • 3–5 business days for standard UK deliveries.
  • Up to 7 business days for remote or rural areas.
  • Please note these timeframes are estimates and may be affected by circumstances beyond our control.
 
Shipping Costs and Options
  • Standard Delivery: Free for orders over £50; otherwise, a fee of £4.99 applies.
  • Expedited Options: Additional charges may apply if you require faster delivery. All options will be clearly detailed at checkout.
 
Tracking and Communication
Once dispatched, you will receive an email with tracking details so you can monitor the progress of your delivery. Please ensure that your contact information is correct at the time of order.
 
Delivery Issues
Goods become your responsibility upon delivery. Should you experience any delays, or if your order is lost or damaged during transit, please contact us immediately at Hello@livewellsyndicate.com or +44 (0) 1482 765131. We will investigate the matter promptly and work towards a suitable resolution.
 
Returns and Exchanges
If you are dissatisfied with your purchase, please refer to our Returns and Exchanges Policy for guidance. All returns are subject to the terms and conditions stated therein.
 
Changes to This Policy
We reserve the right to amend this Delivery Policy in order to comply with legal or operational requirements. Any changes will be posted on our website and will apply to orders placed after the revised policy is published.
 
If you have any questions regarding this policy or your delivery, please contact us at Hello@livewellsyndicate.com or call +44 (0) 1482 765131.
 
Thank you for choosing The Livewell Syndicate.